We keep all our customer information confidential. We do not sell, share, or divulge any information to third parties. As a WineShop At Home customer, you will receive email confirmations regarding orders or shipments. We may also email you at certain times in the effort to inform you of upcoming promotions and new selections we believe would be of interest. To be removed from our mailing list, please click the “Unsubscribe” link found in the footer of our emails. Or you may contact our customer service department at 1-518-888-1339 or firstname.lastname@example.org.
If you place an order via our secure server, all your personal information is encrypted before it is transmitted over the internet. We retrieve your order from our server, also via a secure connection. If you prefer not to enter your credit card online, you can call and order at 1-518-888-1339.
Customer Satisfaction Guarantee:
We will gladly replace any wine that is damaged or flawed* within 30 days of receipt. Please contact our Customer Service Department at 1-518-888-1339 or email@example.com to arrange for the return and replacement of your product.
Wine: We will only accept returns/exchanges on items that are damaged or flawed.* In most cases, we will arrange to have the product picked up and upon receipt, we will ship out your new product at no additional cost.
If your wine is damaged or flawed, you may contact us for a replacement within 10 days of receipt. Sediment or crystals in the wine are a natural occurrence and not an indication of spoilage. Each bottle of wine is unique and may carry individual characteristics. (WineShop At Home may ask to pick up the wine for evaluation by our Wine Team.) There will be no refunds or replacements after 30 days of receipt.
Credit card refunds typically take 3-5 business days to process, dependent upon your financial institutions processing policy.
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The buyer is solely responsible for the shipment of wines. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. WINES MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. BY PLACING YOUR ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. Upon delivery, you will be required to show identification proving that you are at least 21 years old. All orders legally require: Driver License, Military, Passport or State ID.
How to Contact us:
Your questions and comments are always welcome. Please feel free to email us by using our Contact Us form or call our Customer Service department at 1-518-888-1339